Results From Our American Standard Customer Satisfaction Survey

As an American Standard Customer Care Dealer, we survey our customers to find out how we're doing. Currently, we have a a 96% referral rating and a 95 customer service score.

Here are a few of the survey responses.

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"No Problems"

"I have had no problems with this contractor in the nearly 20 years I have done business with him. It's a good, friendly, reliable organization with exceptionally knowledgeable personnel." J.J.

"Very Pleased"

"Very pleased. Thanks for all your help keeping my furnace & Air Conditioner in good shape." J.M.

"Good Professional Job"

"Overall, did a good professional job." J.M

"Satisfied for 6+ Years"

"Quality Heating and A/C was recommended to us during home design sessions with our architect. We contracted for the installation of two systems that were installed in 2005. We are highly satisfied with the service we have received under service agreements in place for the past 6 years." Delbert & Phyllis C.

"We Are Very Happy"

"No problem & an excellent experience. We are extremely happy." Katie J.

"I Was Completely Satisfied "

"I was completely satisfied with the customer service and have highly recommended them to my family + friends. Thank you for being more concerned with your consumers and less about meeting your monthly quota." Jane C.

"Satisfied Over 30 Years"

"Sirs,

Quality Heating installed my heating + cooling before I ever recorded in this card. They have done all the maintenance service (30 Years). I have been very satisfied with all the work and workmen. Thank you." F.B.

"It Was a Pleasure"

"I had been having what I considered an inordinate number of problems (and expense) with my 2 old geothermal units. I provided Scott with the details which he reviewed along with his records. He then came to my house, made a proposal for 2 new units - offering a price break on the larger unit - and spent considerable time answering my questions. The installation was split across a weekend which was somewhat inconvenient but nonetheless satisfactory. The installation crew was great. It was a pleasure to work with the entire crew at Quality H&AC and I am looking forward to (and expecting!) many years of trouble free service from my new units." Ken E.

"I Was Very Impressed"

"I was very impressed with the american standard install process. My system was ancient and I basically needed a whole new install. Quality HVAC handled it with aplomb. We sat down and went straight to what my options were and exactly how much energy efficiency I could finance/afford. I'm very glad for the financing deal. It was a very good rate and one less headache as my old system had gone belly up. The installation process went smoothly. I had never turned anyone loose in my house before to do any kind of work, but didn't feel like sitting home and being bored. I was pleasantly surprised by the install personnel's demeanor and rapidity with which the whole job progressed. Floors were cut and ceilings opened up, and when all done, barely even noticed anyone had been there. The initial consultation was great, and I can't stress enough how integral your installers are to the good faith of the customers. Basically this couldn't have gone any better than it did. and I still can't believe how awesomely quiet the indoor and outdoor units are. Simply amazing. Looking forward to many years of trouble free service." Michael M.